It appears as though this is not a good time for T-Mobile. Recently, T-Mobile’s cell phone service users faced network connectivity issue again. The customers certainly did not appear to be happy with it. They logged into their social media accounts and started expressing their annoyance in this regard.
What Exactly Happened?
A lot of T-Mobile customers lost cellular their connection in places where they should otherwise have full connectivity signals. Customers faced this problem mainly because of a carrier settings update that is related to iOS 10.
What Exactly Happened?
A lot of T-Mobile customers lost cellular their connection in places where they should otherwise have full connectivity signals. Customers faced this problem mainly because of a carrier settings update that is related to iOS 10.
Apple Insider Confirmed the Glitch
This glitch has been confirmed by Apple Insider. This technical glitch kept the editor’s iPhon6 totally offline in an area which generally receives full strength of signals. He had to reboot the phone in order to get rid of this annoying problem.
This glitch has been confirmed by Apple Insider. This technical glitch kept the editor’s iPhon6 totally offline in an area which generally receives full strength of signals. He had to reboot the phone in order to get rid of this annoying problem.
Customers Reaction
The T-Mobile Cell phone service network wasn’t facing such a problem for the first time. It has happened in the past too, and the customers didn’t seem to be in a forgiving mood this time. They started complaining to the company through social media. Some of the complaints were aggressive as customers were openly expressing their annoyance about the quality of T-Mobile’s network. Some of the customers even predicted expected excuses about this problem by T-Mobile. Some of them openly threatened to give up using T-Mobile Cellular phone services, particularly after facing a similar problem for a second time in less than 30 days. Customers were also asking for some kind of compensation whereas some customers also complained of their work suffering.
T-Mobile Acknowledged Some Calling Issues
The company acknowledged some sort of calling problem nationwide for a particular period of time during the early hours on Friday morning. Therefore, CEO Mr. John Legere tweeted and said that the company is aware of this issue. He further assured a quick solution to the problem.
T-Mobile Support Staff Got into Action
The Company’s support staff advised all customers facing this problem to restart their phones in order to get connected to the network. Restarting the phone helped many cellular phone service users get connected to the network again. However, this solution did not work well for some subscribers. Some received five bars on their cell phones whereas some users hardly got one or two bars on their phones in the same area. However, they were happy to get connected again to the network. They applauded the way T-Mobile handled the problem and resolved it.
T-Mobile Issued a Statement in This Regard
Now the T-Mobile media department got into action and released a statement on the situation. Actually, the company’s media department confirmed to the associated press that “the issue is fully resolved”. As for the cause of the service interruption, T-Mobile’s media department kept quiet but thanked all customers for keeping their patience.
Although the problem has been resolved, the company should not relax as this has happened twice in less than 30 days. Instead, the company think tank needs to do a lot of serious work to determin appropriate actions to make sure that this does not happen again. Now it will be very interesting to see the way T-Mobile prepares itself to eliminate any possibility of such a problem in future.
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